Support Center

Billing and Payments

How do I recover a lost password or username?

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Forgot your password? Click here to recover your password. Please note that this will not provide your username. If you need assistance retrieving your username or are having trouble with the reset form, pleas...

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I ran out of gigs, how can I renew early?

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Active accounts cannot be renewed but we can set it inactive to allow an immediate renewal. To have this done, please email our support team. Once your account is inactive, you can manually renew using the Acc...

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How much notice should i give to cancel my account?

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All Newshosting billings are based on Eastern Standard Time (EST). As long as you cancel your account by 11:59 PM EST prior to your renewal date, that's all the notice we need. How do I cancel?

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Do unused download credits roll over when I renew?

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Our Lite accounts do rollover up to 1TB. Our Unlimited and XL Powerpack plans are unlimited and do not have a gigs to worry about.

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How do I cancel an account?

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We Can Help! If you are having trouble using our service, you can contact our support team and we will be more than happy to help you get to downloading again. Still want to proceed? You can cancel your own ac...

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