Support Center

Billing and Payments

How can I get more credits before my Automated renewal date?

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Manually renew your account using the Account Control Panel. If you have any questions, email our support team.

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Can I renew two times in a row for extra credits?

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No, you can't renew two times in a row. Your account can never have more than your reoccurring rate allotment (Ex: a $10 Monthly account can not have more than 10GB allotted at any time).

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If I manually renew two days before an automated renewal date, do I have to use the data in two days?

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No, Automated renewal dates are reset after every Manual or Automated renewal based on the billing rate for your current plan.

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How much notice should i give to cancel my account?

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All Newshosting billings are based on Eastern Standard Time (EST). As long as you cancel your account by 11:59 PM EST prior to your renewal date via the Account Control Panel, that's all the notice we need.

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Do unused download credits roll over when I renew?

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No, paid credit expires at the end of your pay period.

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How do I cancel an account?

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You Don't Have to Cancel, We Can Help If you are having trouble using our service, you can contact us and we will be more than happy to help you get to downloading again. Still Want to Cancel? All accounts mus...

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How do I Recover a lost password

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Forgot your password? No Problem! Click to recover your password.

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